Effective date: 8/26/20
Coyote Logistics, LLC and its affiliated companies and properties, including its Netherlands affiliate, Coyote Logistics Nederland B.V. (collectively, “Coyote”, “we”, “us”, “our”), provide this notice explaining how we collect, use and disclose information when customers inquire about, use or purchase our products and services, and when carriers, drivers, warehouse personnel and distributors inquire about or move loads for or do business with Coyote.
The Policy does not apply to Coyote employees or job applicants, or to Personal Information collected through the Coyote BazMo mobile app for Coyote employees.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, LinkedIn, Apple, Google, Microsoft, Blackberry or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our apps.
THE INFORMATION COYOTE COLLECTS
Personal Information about Customers
In the course of inquiring about or using Coyote’s Services, including registering on or using our websites (or downloading or using our mobile apps), you may be asked for, among other things, the following Personal Information: your name, e-mail address, postal address, telephone number, fax number, business contact information, communication preferences and other registration information.
Coyote may also request payment information that, in some cases, may constitute Personal Information.
In addition, Coyote may obtain market data on customers and potential customers from third-party sources; this information may include limited Personal Information, such as contact details of company representatives.
Personal Information about Carriers/Drivers
In the course of inquiring about or moving loads, or registering on or using our Services, you may be asked for, among other things, the following Personal Information: your name, e-mail address, postal address, telephone number, business contact information, docket information, carrier number, truck/equipment type, other registration information, driver’s license information, social security number, driver history, passport information, insurance information, and service profile information. Drivers may use our mobile apps to submit images of paperwork such as invoices and bills of lading and to search for available load requests based on the driver’s location and to confirm load acceptance; this information may, in some cases, constitute Personal Information. Coyote also obtains basic carrier information from public or other third-party sources; this information may include Personal Information, such as contact details of carrier representatives, as well as carrier insurance information.
In addition, drivers provide status updates (including location) about Coyote loads they are moving. Such status updates may be provided to Coyote (in various ways as further described under “Collection and Use of Location Data,” below).
Personal Information about Personnel of Warehouses/Distributors
Personnel of warehouse facilities used in connection with Coyote loads and of distributors of Coyote’s customers may be asked for the following Personal Information when they register on our Services: name, e-mail address, postal address, telephone number, business contact information, and other registration information.
Coyote may also collect certain technical information when you visit or use our Services, including device information (such as the type of browser you are using, the type of operating system you are using, and regional and language settings), your Internet Protocol (IP) address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/ or aggregate data about the pages visited. Where IP addresses or other technical information are deemed Personal Information under local law, Coyote will treat this information as Personal Information. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service and to provide and customize our products and services. Where we combine non-personally identifiable online information with Personal Information, we will treat the combined information as Personal Information.
HOW COYOTE USES THE INFORMATION
We and our service providers use Personal Information for legitimate business purposes, including:
We engage in activities to manage our relationship with you, such as:
We engage in certain activities with your consent (where required by applicable law), including:
We also use Personal Information to comply with applicable law and our policies, and to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law.
We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, including, without limitation, to generate reporting and to improve the design and content of our products, services, websites and apps, and Coyote may share this data with third-parties.
COLLECTION AND USE OF LOCATION DATA
Coyote tracks the location of its shipper customers’ loads to help ensure a smooth delivery. Coyote makes available different ways for carriers and drivers to choose to provide location updates on the Coyote loads they are moving.
DISCLOSURE OF PERSONAL INFORMATION
By using the Services, you may also elect to disclose Personal Information.
We may also disclose Personal Information, as necessary or appropriate, to comply with applicable law or regulations, including laws outside your country of residence; to cooperate with public and government authorities including law enforcement; to establish, exercise or defend a legal claim; or, as otherwise permitted or required by law.
In addition, Coyote may disclose or transfer Personal Information to a third party in connection with any reorganization, joint venture, assignment or other disposition of all or any part of our business, assets, or stock, or if Coyote or a Coyote affiliate is acquired in whole or in part by or merged with another company. Such third parties may include, for example, an acquiring entity and its advisors.
ACCESS AND CHOICES
You may review and edit online contact details and certain other Personal Information you have provided when using our Services. We encourage you to make sure your contact details and other Personal Information are up-to-date.
Coyote may send you communications by email, mobile text (SMS) messaging, telephone calls, or push notification. You may opt out of such communications as described below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you use certain Coyote services, you may not opt out of mandatory service or administrative communications that are part of certain Coyote services and are necessary for the performance of such services.
For customer care assistance with communications preferences, e-mail us at email@example.com.
Coyote may send emails to customers (including their employees) that promote the same kinds of products and services Coyote is presently providing them, or similar kinds of Coyote products and services that may be of interest to them. You may opt out from receiving further promotional emails by following the instructions included in these emails.
SMS Text Messaging
Certain Coyote Services utilize SMS text messaging. For example, we may use text messaging for general service notifications or for mobile phone tracking services. Before you receive any text messages from Coyote, you will be notified about our use of text messaging and asked for your consent. When you use these services you may be subject to messaging and data charges from your wireless carrier, depending on your wireless data plan and rates. Please note that carriers are not liable for delayed or undelivered messages.
To cancel receipt of text messages from Coyote, you may reply STOP or HIDE to any message received from Coyote.
To obtain help for the text messaging services associated with Coyote, you may contact Coyote at 1-800-455-8753 or email us at firstname.lastname@example.org.
Participating Carriers in our text messaging service include, but are not limited to: nTelos, Cellcom, Cellsouth, Carolina West, AT&T, MetroPCS, T-Mobile, U.S. Cellular, Sprint, Google Voice, Boost, Virgin Mobile and Verizon Wireless. Carriers are not liable for lost or undelivered messages.
Drivers and customers using a Coyote app may receive messages from Coyote by push notifications delivered within the app. In order for app users to receive such notifications, push notification service must be enabled for the app concerned via the mobile phone’s system preferences. By enabling push notification service for the app, you consent to receive push notifications delivered within the app. App users may opt out at any time by disabling the app from sending such notifications via the mobile phone’s system preferences and/or by setting up and managing preferences within the app to receive push notifications.
You may incur data charges from your wireless carrier for push notifications, depending on your wireless data plan and rates.
Coyote has implemented administrative, technical and organizational security measures designed to help protect your Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
STORAGE AND RETENTION
The criteria used to determine our retention periods include:
IP ADDRESSES, COOKIES, AND OTHER INFORMATION
Like other websites, our websites uses your domain, IP address, device and browser information to help diagnose problems with Coyote’s products and services and equipment, to administer the products and services, and for security purposes.
THIRD PARTY ADVERTISING
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. Third parties may collect personally identifiable information about your online activities over time and across different Web sites when you use our Web site or service.
Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13.
Residents in the United States and North America may contact us at:
Coyote Logistics, LLC
2545 W. Diversey Ave. Chicago, IL 60647
United States of America
Residents in Europe may contact us at:
Coyote Logistics Nederland B.V.
De Schakel 14
5651 GH Eindhoven
Coyote Logistics Nederland B.V. is the controller of Personal Information collected from EEA residents:
Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as the European Commission’s Standard Contractual Clauses to protect your Personal Information. The Standard Contractual Clauses are available here: (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en).
Data Subject Rights
If you are an EEA resident, you have rights as a data subject under applicable data protection law. You may exercise these rights, in accordance with applicable law, free of charge or (where warranted) for a reasonable fee. These rights include:
Please note that you also have the right under applicable data protection law to lodge a complaint about our processing of your Personal Information with a data protection supervisory authority.
Additional Notice for California Consumers
This part of our privacy notice applies to consumers who reside in the State of California. We provide our services and this website to other businesses. Thus, we rarely, if ever, directly collect, disclose, or sell the personal information of California consumers under the California Consumer Privacy Act (CCPA). However, if you are a California consumer who believes we may have collected personal information about you, please note the following, including information about your rights under California law.
Personal Information We Collect
We describe the personal information we have collected in the 12 months preceding the effective date above in “The Information Coyote Collects”. The information we have obtained includes the following categories of personal information:
We obtain personal information from a variety of sources. These sources include: individuals with whom we or our service providers interact, with respect to both online and offline interactions such individuals may have with us or our service providers; other entities who transact with or act as representatives or agents for such individuals; the devices used to access our websites, mobile applications, and online services; third party partners such as marketing and analytics providers; carriers; drivers; shippers; the personnel of warehouses and distributors; and others consistent with this Privacy Notice.
Disclosure of Personal Information for Monetary or Other Valuable Consideration or for Business Purposes
Within the last 12 months, we have not disclosed personal information of California consumers to other businesses or third parties for monetary or other valuable consideration as a data “sale” under California law. We do not disclose personal information of individuals we know to be under the age of 16 to business or third parties for monetary or other valuable consideration as a “sale” under California law.
Within the last 12 months, we have disclosed information in all or substantially all of the above categories of information (A-J) for our business purposes. To learn more about the categories of third parties with whom we share such information, please see above, “How Coyote Uses the Information”.
Use of Personal Information:
We use the personal information we collect for the business purposes disclosed within this Privacy Notice. For further information, please see above, “How Coyote Uses the Information”. The business purposes for which we may use personal information about California consumers include:
We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide additional notice, or for purposes compatible with the context in which the personal information was collected.
Your California Rights
If you are a California resident, you may have certain rights related to your personal information. You may exercise these rights free of charge except as otherwise permitted under applicable law.
For requests made in connection with the Right of Access, Right to Know, and/or Right of Deletion, please note:
Request to Exercise Your Rights
You may request to exercise these rights by:
You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us via the information provided in the “How to Contact Us” section below to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require verification of the agent’s authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.
Subject to applicable law, we may not discriminate against you because of your exercise of any of the above rights, or any other rights under the California Consumer Privacy Act, including by:
We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information.
Data Sharing for Direct Marketing Purposes
To the extent required by California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as described in the “Contact Us” section above.
Do Not Track
Please note that our Web sites and mobile apps are not designed to respond to “do not track” requests from Web browsers.
RESPONSIBLE FOR THE TREATMENT OF PERSONAL DATA
COYOTE LOGISTICS DE MÉXICO, S.A. DE C.V., and Coyote Logistics, LLC. (hereinafter jointly identified as “COYOTE”), with domicile located at: Eugenia 189 Eje 5 Sur, Col. Narvarte Oriente, Ciudad de México, C.P. 03020, pursuant with the provisions of the Federal Law for the Protection of Personal Data held by Particulars (The Law) and its regulations, inform you that:
The personal data to be treated by COYOTE are: name, phone number and e-mail address, Federal Taxpayer ID, position, bank account information and location of devices during provision of services.
SENSITIVE PERSONAL DATA
COYOTE will collect and treat certain sensitive data. Such sensitive personal data is the one related with bank details.
COYOTE undertakes that personal data will be treated with strict security and confidentiality.
PURPOSE OF THE TREATMENT OF PERSONAL DATA
Personal Data held by COYOTE will be used for the following purposes:
Purposes necessary for the maintenance of service relationship with the owner of the data.
In the event that owners do not wish COYOTE to treat their personal data for the purposes set forth in the subsection b) above, they may express their denial by giving notice to the Responsible of Personal Data of COYOTE and, and sending an email to: email@example.com
The personal data can be transferred to any of the affiliates of COYOTE, service providers such as accountants, lawyers of COYOTE, third parties interested in investing, acquiring or participating in COYOTE’s activities, third party beneficiaries when a court order is issued. Transfers can be done in Mexican territory and abroad to COYOTE related companies.
Owner consent is not necessary when transfers are done to COYOTE’s same corporate group, when transfers are necessary to comply with the obligations derived from the relationship with COYOTE, including those surviving the conclusion of the service relationship.
MEASURES TO PROTECT PERSONAL DATA
To prevent access and non-authorized use of personal data and to ensure that data is only used for the purposes established in this Privacy Notice, COYOTE has established physical, electronic and management methods to avoid the use or disclosure of the personal data, allowing COYOTE to treat it adequately.
MEANS TO PROMOTE ARCO APPLICATIONS
To begin with an ARCO Application, the owner of the Personal Data must submit an application addressed to the responsible party at the address given at the beginning or to the email firstname.lastname@example.org including the following information:
MECHANISMS AND PROCEEDINGS FOR CONSENT REVOCATION
At any time the owners of personal data may express their denial for the treatment of their personal data by written notice sent to COYOTE’s address or to email@example.com. In any case, said application must clearly detail the data or purposes for such denial.
OPTIONS AND MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA
The owners of personal data have the right to limit the use and disclosure of their personal data with a written request sent to COYOTE’s address or to firstname.lastname@example.org.
The request will be answered in a maximum term of twenty calendar days, following the receipt of confirmation of the request and the response regarding the feasibility will be sent to the email given by the applicant for those purposes. The process is free, but not the copies and delivery of documents.
INFORMATION OBTAINED BY REMOTE OR LOCAL MEANS OF ELECTRONIC AND OPTIC COMMUNICATION
Coyote collects and stores information by access to its website, information of IP address/ domain name, websites that refer to the site, behavior and time of stay in the website, pages navigated, tools used, zip code, type of navigator and operation system, among others.
Such information is obtained and stored with the purpose of mediating the activity in the website and identifying the tendencies of navigation that are not attributable to a specific individual.
Such information described above, is collected by the “cookies” as well as other means and technological mechanisms, such as pixel labels, web bugs, links in emails, web beacons (Internet labels, pixel labels and clear GIFs) among others.
AMENDMENTS TO THE PRIVACY NOTICE
COYOTE keeps the right to make amendments or updates at any moment to this Privacy Notice, in compliance with legal amendments, internal policies or new requirements. Such amendments will be notified through the following means:
It will be the owner’s responsibility to review this Privacy Notice and its amendments. The lack of expression of non-conformity on the part of the owner regarding the terms and conditions of this instrument represent adhesion, consent and authorization for such.
If you consider that your right to personal data protection has been harmed by any behavior of our staff or our actions, you can make us aware of that situation.