Un point de contact, une relation engagée

One of the greatest aspects of working with carriers all around the world is the relationships they’re able to develop between them and their dedicated Coyote reps.

Carriers tell us that having a single point-of-contact that knows their business is a huge value add. In some cases, it’s a major reason why they chose to work with Coyote in the first place.

Needless to say, carriers build strong professional relationships through frequent interaction with their reps. In fact, we’ve even seen true friendships blossom as a result.

To close out the year, we asked our Carrier Team to share stories about how they’ve built meaningful connections with carriers like you. Here’s what they had to say:

Kurt et Tyrone

When Tyrone from Travail Enterprises called into Coyote Logistics looking for freight, he didn’t know what to expect from his new rep, Kurt. His hope was to build a strong relationship with Kurt and get steady freight from Coyote to keep his trucks moving.

“I’m beyond grateful to have them both in my life.”

– Le représentant de Coyote, Kurt, sur sa relation avec Tyrone et Sandy

Grâce à son travail avec Coyote, Tyrone a bénéficié à la fois professionnellement et personnellement. Il a rencontré sa femme alors qu'il déplaçait un chargement de Coyote.

 

Kurt a expliqué comment il a rencontré Tyrone :

“During an aggressive 2012 produce season, I took a call-in from Travail Enterprises. Tyrone is an owner/operator who didn’t like hearing excuses and gave me a shot to keep him running.

A few years ago, while hauling a Coyote load, Tyrone met a woman named Sandy, who at the time was a driver for a different carrier. Sandy joined Tyrone as a team truck, and they’ve been running Peak Season holiday freight for us since.

I finally got the chance to meet them in person back in June 2019, when Tyrone and Sandy got married in Savannah, GA. Now they’re partners both on and off the road. I’m beyond grateful to have them both in my life.”

Simoni et Mario

Simoni de Coyote Logistics Europe a commencé à travailler avec Mario chez BE-TRANS alors qu'elle terminait sa rigoureuse formation commerciale Coyote début 2019. Après avoir travaillé ensemble pendant un certain temps, en octobre, les deux ont pu se rencontrer face à face à un salon des transports en Belgique.

Depuis, leur relation commerciale n’a fait que se développer.

“Simoni speaks daily with us – she knows exactly what we need and how to help. Having a single point of contact is one of the best things about working with Coyote. It was very nice to meet in person the account manager we speak to every day over the phone.”

– Mario, BE-TRANS

Simoni shareed Mario’s positivity:

“What I like most [about this relationship] is the honesty of the people I work with. I respect their work ethic and I have learned a lot from them. Meeting Mario and others in-person from the BE-TRANS team while in Antwerp has only helped.

I had more time to talk to them, learn about their business and get to know their personalities. I look forward to growing our relationship because it’s truly a win-win for both parties.”

 

Najlae et Rob

Rob est propriétaire/exploitant de Franssens, une entreprise du Benelux appartenant à sa famille. Il y a plus d'un an, il a commencé à travailler avec Najlae, son représentant de Coyote Logistics.

At first, Rob was doubtful that a company as big as Coyote would care about an owner/operator with just one truck. Najlae assured him that it didn’t matter whether his company was big or small – she wanted to help him succeed.

With Najlae’s help, Franssens has been able to expand their family business with a new driver, who happens to be Rob’s father.

“I am very happy my job helps drive family-owned companies forward, creating growth for Franssens and other similar small businesses.”

– Najlae

The sentiment is mutual – thanks to their bond of trust, business is booming on both sides.

Selon Rob, “Working with Coyote Logistics is very important to me as I have only one contact person that handles all my interests. Najlae is super friendly and professional. We speak daily and it almost feels like family. She did not give up on me because I only had one truck, and I found that amazing. Coyote is very responsible for the growth of my company.”

 

Rob and Najlae were recently able to meet in person to get coffee after Rob dropped off a load outside of Coyote’s Amsterdam headquarters.

Ils ont profité de cette occasion pour mieux se connaître et parler de leur stratégie de croissance pour l’année à venir. Ils attendent avec impatience une autre année de forte collaboration.

 

Transports Sydney et Simmons

James, propriétaire/exploitant de Simmons Transport à Roswell, en Géorgie, travaille avec son représentant Coyote, Sydney, depuis plus de 5 ans.

“James keeps the Coyote Christmas card that I wrote him last year in his front window as a reminder of Coyote’s ‘No Excuses’ mentality. For him, it’s a reminder to get the job done well no matter what.”

-Sydney

Armela et Discordia

Armela, a Coyote Logistics rep, started working with Discordia in December 2018. In their time working together, they’ve developed a strong relationship centered around trust and service.

En novembre 2019, Discordia a invité Armela dans son bureau de Sofia, en Bulgarie, où elle a eu l'occasion de rencontrer les répartiteurs et les chauffeurs avec lesquels elle travaille quotidiennement et de visiter leur chantier.

 

Armela a commenté son travail avec Discordia :

“Discordia is one of the most reliable carriers I work with, so it was great to finally meet their team in-person. I got a chance to talk to some of Discordia’s drivers directly and I really enjoyed hearing their perspective about working in this industry.

To make my visit even more special, Discordia organized a night out where we ate delicious food and danced to Bulgarian folk music. I am beyond grateful that they organized such a special day for me and I am looking forward to having them in our Amsterdam office next year.” – Armela

One of Discordia’s transportation managers shared Armela’s sentiments.

“One of the best things we can say about working with Coyote is Armela and her team. They are always good to us and work with us to find solutions to any challenges that come up. All of us at Discordia really appreciate the time that Armela spent with us and we are excited to grow our relationship in the years to come.”

 

Notre famille de transporteurs européens

Cecilia, notre responsable des relations avec les transporteurs en Europe, a eu l'occasion de rencontrer de nombreux transporteurs de notre réseau lors d'événements industriels à travers l'Europe.

She loves talking to carriers about their relationships with their Coyote Logistics reps and really enjoys representing the pack. Cecilia shared some of the wonderful sentiments she’s heard from the carriers who work with us every day.

 

 

“Andres [Coyote Logistics rep] was very much knowledgeable about logistics in Europe. He listens to and understands what I need to grow my business.

We have quickly started working and we maintain a daily contact and he offers me exactly what I need. He is also very friendly and understanding and provides great customer service while always being willing to help when there are problems.”

– Transport J Bahi

“We really appreciate that we get to work with Coyote daily. Our first rep, Magda C., always proactively helped us – even outside of normal working hours. She really cared about us and our business.”

– Slawek and Aleksandra from HR Polska Transport

“We started working with Magda O. after Magda C. moved into a different role, but our experience with Coyote has remained just as positive. Both of our reps have been amazing. We are planning to visit one of Coyote’s offices next year to see some of the people we work with every day.”

Brandon et Ayat Logistique

Brandon, a Carrier Sales Representative, started working with Ayat Logistics back when their fleet had three trucks. After working together for five years, Ayat’s fleet has grown exponentially to over 60 trucks.

Au cours de cette période, Brandon leur a rendu visite au Texas à plusieurs reprises et a développé des relations qui vont au-delà de leur aide à réserver quotidiennement des chargements et des voies préférés.

 

According to Brandon, he loves that he’s been a part of Ayat’s growth as a company and that they have been so fundamental to his growth as a Carrier Sales Representative.

Brandon a hâte de continuer à travailler avec Ayat et de contribuer à développer davantage leur flotte au cours des années à venir.

Ryan et Copeland Truc-King

Ryan, directeur des ventes des transporteurs, a commencé à faire affaire avec Copeland Truc-King il y a huit ans. Depuis, leur relation professionnelle s’est transformée en une véritable amitié. L'un de leurs moyens préférés de se connecter est d'aller au Vikings vs.

Lions football game together every year, a tradition that has been alive and well for the past seven years. Beyond the annual football game, Ryan stood in his contact’s wedding last September.

Ryan est ravi de voir comment leur amitié continue de se développer et attend avec impatience de nombreux autres matchs de football à venir.