Un punto de contacto, una relación comprometida

One of the greatest aspects of working with carriers all around the world is the relationships they’re able to develop between them and their dedicated Coyote reps.

Carriers tell us that having a single point-of-contact that knows their business is a huge value add. In some cases, it’s a major reason why they chose to work with Coyote in the first place.

Needless to say, carriers build strong professional relationships through frequent interaction with their reps. In fact, we’ve even seen true friendships blossom as a result.

To close out the year, we asked our Carrier Team to share stories about how they’ve built meaningful connections with carriers like you. Here’s what they had to say:

Kurt y Tyrone

When Tyrone from Travail Enterprises called into Coyote Logistics looking for freight, he didn’t know what to expect from his new rep, Kurt. His hope was to build a strong relationship with Kurt and get steady freight from Coyote to keep his trucks moving.

“I’m beyond grateful to have them both in my life.”

– El representante de Coyote, Kurt, sobre su relación con Tyrone y Sandy.

A través de su trabajo con Coyote, Tyrone se benefició tanto a nivel profesional como personal. Conoció a su esposa mientras trasladaba una carga de Coyote.

 

Kurt detalló cómo conoció a Tyrone:

“During an aggressive 2012 produce season, I took a call-in from Travail Enterprises. Tyrone is an owner/operator who didn’t like hearing excuses and gave me a shot to keep him running.

A few years ago, while hauling a Coyote load, Tyrone met a woman named Sandy, who at the time was a driver for a different carrier. Sandy joined Tyrone as a team truck, and they’ve been running Peak Season holiday freight for us since.

I finally got the chance to meet them in person back in June 2019, when Tyrone and Sandy got married in Savannah, GA. Now they’re partners both on and off the road. I’m beyond grateful to have them both in my life.”

simoni y mario

Simoni de Coyote Logistics Europe comenzó a trabajar con Mario en BE-TRANS cuando ella estaba terminando su rigurosa formación en ventas de Coyote a principios de 2019. Después de trabajar juntos durante algún tiempo, en octubre, los dos pudieron encontrarse cara a cara en una feria de transporte en Bélgica.

Desde entonces, su relación comercial no ha hecho más que crecer.

“Simoni speaks daily with us – she knows exactly what we need and how to help. Having a single point of contact is one of the best things about working with Coyote. It was very nice to meet in person the account manager we speak to every day over the phone.”

– Mario, BE-TRANS

Simoni shareed Mario’s positivity:

“What I like most [about this relationship] is the honesty of the people I work with. I respect their work ethic and I have learned a lot from them. Meeting Mario and others in-person from the BE-TRANS team while in Antwerp has only helped.

I had more time to talk to them, learn about their business and get to know their personalities. I look forward to growing our relationship because it’s truly a win-win for both parties.”

 

Najlae y Rob

Rob es propietario/operador de Franssens, una empresa del Benelux propiedad de su familia. Hace más de un año, empezó a trabajar con Najlae, su representante de Coyote Logistics.

At first, Rob was doubtful that a company as big as Coyote would care about an owner/operator with just one truck. Najlae assured him that it didn’t matter whether his company was big or small – she wanted to help him succeed.

With Najlae’s help, Franssens has been able to expand their family business with a new driver, who happens to be Rob’s father.

“I am very happy my job helps drive family-owned companies forward, creating growth for Franssens and other similar small businesses.”

– Najlae

The sentiment is mutual – thanks to their bond of trust, business is booming on both sides.

Según Rob, “Working with Coyote Logistics is very important to me as I have only one contact person that handles all my interests. Najlae is super friendly and professional. We speak daily and it almost feels like family. She did not give up on me because I only had one truck, and I found that amazing. Coyote is very responsible for the growth of my company.”

 

Rob and Najlae were recently able to meet in person to get coffee after Rob dropped off a load outside of Coyote’s Amsterdam headquarters.

Aprovecharon el tiempo para conocerse mejor y hablar sobre su estrategia de crecimiento para el próximo año. Esperan otro año de fuerte colaboración.

 

Transporte de Sydney y Simmons

James, propietario/operador de Simmons Transport en Roswell, GA, ha estado trabajando con su representante de Coyote, Sydney, durante los últimos cinco años.

“James keeps the Coyote Christmas card that I wrote him last year in his front window as a reminder of Coyote’s ‘No Excuses’ mentality. For him, it’s a reminder to get the job done well no matter what.”

– Sídney

Armela y Discordia

Armela, a Coyote Logistics rep, started working with Discordia in December 2018. In their time working together, they’ve developed a strong relationship centered around trust and service.

En noviembre de 2019, Discordia invitó a Armela a su oficina en Sofía, Bulgaria, donde tuvo la oportunidad de conocer a los despachadores y conductores con los que trabaja todos los días y hacer un recorrido por su patio.

 

Armela comentó sobre trabajar con Discordia:

“Discordia is one of the most reliable carriers I work with, so it was great to finally meet their team in-person. I got a chance to talk to some of Discordia’s drivers directly and I really enjoyed hearing their perspective about working in this industry.

To make my visit even more special, Discordia organized a night out where we ate delicious food and danced to Bulgarian folk music. I am beyond grateful that they organized such a special day for me and I am looking forward to having them in our Amsterdam office next year.” – Armela

One of Discordia’s transportation managers shared Armela’s sentiments.

“One of the best things we can say about working with Coyote is Armela and her team. They are always good to us and work with us to find solutions to any challenges that come up. All of us at Discordia really appreciate the time that Armela spent with us and we are excited to grow our relationship in the years to come.”

 

Nuestra familia de transportistas de la UE

Cecilia, nuestra directora de relaciones con operadores en Europa, ha tenido la oportunidad de reunirse con muchos de los operadores de nuestra red durante eventos del sector en toda Europa.

She loves talking to carriers about their relationships with their Coyote Logistics reps and really enjoys representing the pack. Cecilia shared some of the wonderful sentiments she’s heard from the carriers who work with us every day.

 

 

“Andres [Coyote Logistics rep] was very much knowledgeable about logistics in Europe. He listens to and understands what I need to grow my business.

We have quickly started working and we maintain a daily contact and he offers me exactly what I need. He is also very friendly and understanding and provides great customer service while always being willing to help when there are problems.”

– Transport J Bahi

“We really appreciate that we get to work with Coyote daily. Our first rep, Magda C., always proactively helped us – even outside of normal working hours. She really cared about us and our business.”

– Slawek and Aleksandra from HR Polska Transport

“We started working with Magda O. after Magda C. moved into a different role, but our experience with Coyote has remained just as positive. Both of our reps have been amazing. We are planning to visit one of Coyote’s offices next year to see some of the people we work with every day.”

Brandon y Ayat Logística

Brandon, a Carrier Sales Representative, started working with Ayat Logistics back when their fleet had three trucks. After working together for five years, Ayat’s fleet has grown exponentially to over 60 trucks.

En ese tiempo, Brandon los visitó en Texas varias veces y desarrolló relaciones que van más allá de ayudarlos a reservar cargas y carriles preferidos diariamente.

 

According to Brandon, he loves that he’s been a part of Ayat’s growth as a company and that they have been so fundamental to his growth as a Carrier Sales Representative.

Brandon espera seguir trabajando con Ayat y ayudar a hacer crecer aún más su flota en los próximos años.

Ryan y Copeland Truc-King

Ryan, director de ventas de transportistas, comenzó a hacer negocios con Copeland Truc-King hace ocho años. En ese tiempo, su relación profesional se ha convertido en una verdadera amistad. Una de sus formas favoritas de conectarse es ir al partido Vikings vs.

Lions football game together every year, a tradition that has been alive and well for the past seven years. Beyond the annual football game, Ryan stood in his contact’s wedding last September.

Ryan está emocionado de ver cómo su amistad continúa creciendo y espera muchos más partidos de fútbol por venir.